Shipping Policy

Last updated 3 March 2026

This policy explains how long we take to prepare your order, how long delivery usually takes, and what to do if something goes wrong along the way.

1. Order processing

All orders are processed within 1–2 business days, excluding weekends and public holidays, after you receive your order confirmation email.

You will receive a shipping confirmation email with tracking information once your order has shipped.

If we anticipate a significant delay in shipping your order, we will notify you by email.

2. Order changes and cancellations

If you need to change your order, contact us at contact.support@getnoova.com as soon as possible.

We can only accommodate changes within 24 hours of your order being placed, and before the order enters the fulfilment process. Once an order has begun processing, we cannot change the shipping address, modify the items, or cancel the order.

Cancellations before shipping are subject to an order processing fee. Where cancellation is still possible, the order is refunded after deduction of that fee, which covers the administrative processing, verification and preparation already carried out. The amount and the conditions are set out in our Refund Policy. The fee is only applied where permitted by applicable law.

3. Estimated shipping times

Region	Delivery time (business days)
United States	4–7 days
United Kingdom	7–9 days
Canada	7–9 days
Europe	5–10 days
Australia & New Zealand	7–12 days
Rest of the world	10–15 days

These times are estimates and exclude weekends and public holidays. They start once your order has been processed, which takes a further 1–2 business days. Customs clearance and local postal delays may affect international deliveries.

4. Tracking information

You will receive tracking information by email once your order ships. Please allow 24–48 hours for the tracking status to update.

For some international destinations, tracking may become limited once the package leaves the country of origin.

5. International shipping and customs

International shipments may be subject to customs duties, taxes or fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the recipient.

Noova has no control over these fees and cannot estimate their amount. Please contact your local customs office for more information.

6. Delivery delays

International orders may occasionally be delayed by customs processing or local postal service issues. Noova is not responsible for delays caused by customs, postal services, or other factors beyond our control.

If your order is taking longer than expected, email us at contact.support@getnoova.com with your order number. We will look into where your parcel is and let you know what we can see on our side, so you are not left waiting without an explanation.

7. Address accuracy

It is your responsibility to make sure the shipping address entered at checkout is correct and complete.

Noova is not liable for orders that are undeliverable, returned or lost because of incorrect address information. If a package is returned to us because of an incorrect or incomplete address, reshipping costs are the customer's responsibility.

8. Lost or missing packages

If your tracking shows the package as delivered but you have not received it, please first:

• Check with neighbours or building staff;
• Contact your local delivery carrier;
• Look in common drop-off areas around your address.

If the package still cannot be located, contact us at contact.support@getnoova.com within 7 days of the marked delivery date.

If your tracking shows no delivery scan at all, please contact us after:

• 15 business days for domestic orders;
• 30 business days for international orders.

9. Questions about your shipment