Shipping Policy

Shipping Policy – Noova

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive a shipping confirmation email with tracking information once your order has shipped.
If we anticipate any significant delay in shipping your order, we will notify you by email.

Order Changes

If you need to make changes to your order, please contact us at getnoova.help@gmail.com as soon as possible.
We can only accommodate changes within 24 hours of placing your order and before the order enters the fulfillment process.
Once an order has begun processing, we cannot change the shipping address, modify items, or cancel the order.

Estimated Shipping Times

Region Delivery Time (Business Days)
United States 4–7 days
United Kingdom 3–5 days
Canada 5–8 days
Europe 5–10 days
Australia & New Zealand 7–12 days
Rest of World 10–15 days

  • Shipping times are estimates and exclude weekends and holidays.

  • Times begin after your order has been processed (1–2 business days).

  • Customs clearance or local postal delays may impact international delivery times.

Tracking Information

You will receive tracking information via email once your order ships.
Please allow 24–48 hours for the tracking status to update.
For some international destinations, tracking may be limited after the package leaves the country of origin.

International Shipping & Customs

Customs & Import Duties

International shipments may be subject to customs duties, taxes, or fees imposed by the destination country.
These charges are not included in your order total and are the responsibility of the recipient.
Noova has no control over these fees and cannot estimate their amount.
Please contact your local customs office for more information.

Delivery Delays

International orders may occasionally experience delays due to customs processing or local postal service issues.
Noova is not responsible for delays caused by customs, postal services, or other factors beyond our control.

Address Accuracy

It is your responsibility to ensure that the shipping address entered at checkout is correct.
Noova is not liable for orders that are undeliverable, returned, or lost due to incorrect address information.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

Lost or Missing Packages

If your tracking shows "delivered" but you haven’t received your package:

  • Check with neighbors or building staff

  • Contact your local delivery carrier

  • Look in common drop-off areas around your address

If your package still cannot be located, please contact us at getnoova.help@gmail.com within 7 days of the marked delivery date.

If your package shows no delivery scan after:

  • 15 business days (domestic)

  • 30 business days (international)

Please contact us for assistance.

Questions About Your Shipment?

For any questions regarding your order or shipping status, feel free to contact our customer support team at getnoova.help@gmail.com.
At Noova, we're committed to getting your order to you quickly, securely, and with care.