Refund Policy
Noova Refund Policy
We are committed to providing a satisfying customer experience. Below is our refund policy for purchases made on our website.
Refund Period
You have 30 days from the date you receive your product to request a refund.
After this period, unfortunately, we can no longer offer a refund.
Refund Conditions
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The item must be unused, in its original condition, and in its original packaging.
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Proof of purchase is required (invoice or receipt).
Non-Refundable Items
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Gift cards
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Digitally downloaded products
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Opened personal health or hygiene items
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Discounted or sale items
Refund Process
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Contact our customer service at: getnoova.help@gmail.com
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Provide your order details and reason for the return
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We will send you a prepaid return label
Processing Time
Once the item is received and inspected, we will send you an email to confirm its receipt and condition.
If approved, your refund will be processed within 5 to 10 business days to your original payment method.
Partial Refunds
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For items that show signs of use or damage (not due to our error)
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For any item returned more than 30 days after receipt (if accepted as an exception)
Late or Missing Refunds
If you haven’t received your refund within the expected time:
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Check your bank account
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Contact your credit card company (processing delays may apply)
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Contact your bank
If the issue persists, please reach out to us at: getnoova.help@gmail.com
Sale or Discounted Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Contact
If you have any questions regarding our refund policy, please contact us at: getnoova.help@gmail.com.